Privacy Policy

At Kashyon, we respect and protect your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website, browse our catalog, purchase clothing or materials, or place retail and bulk orders. It also explains your rights under European data protection laws, including the General Data Protection Regulation (GDPR).

Introduction and Scope

Kashyon ("we," "our," "us") is an Italy-based clothing and fabric retailer. We operate across Europe, selling jeans, t-shirts, hoodies, men's and women's clothing, soft threads, yarns, and other fabric materials. We serve both individual customers and business clients (bulk/wholesale orders).

This Privacy Policy applies to:

Visitors who browse our website.
Customers who place retail orders.
Businesses and organizations placing bulk/wholesale orders.
Any individual contacting us for inquiries or support.

We are committed to transparency about how we handle your personal data and to protecting your rights.

Information We Collect

We collect information when you use our website, place an order, or communicate with us.

Personal Information You Provide

Account Details: Name, email address, password (if you create an account).
Order Information: Name, billing address, shipping address, phone number, and payment details.
Business Information (for bulk orders): Company name, VAT/tax ID, business address, and purchase history.
Communication: Emails, support requests, and other inquiries.

Automatically Collected Information

When you use our website, we may collect:

IP address and device information.
Browser type, operating system, and access times.
Pages viewed, time spent on the website, and navigation patterns.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your shopping experience. These may include:

Essential cookies for website functionality and shopping cart features.
Analytics cookies to understand website performance and visitor behavior.
Preference cookies to remember language, currency, and user settings.

You may manage cookies through your browser settings.

How We Use Your Information

We process personal data only when necessary and for legitimate business purposes.

Order Fulfillment: To process, manage, and deliver retail and wholesale orders.
Customer Support: To respond to inquiries, requests, and complaints.
Business Operations: To manage invoicing, tax requirements, and wholesale agreements.
Marketing Communications: To send newsletters, promotions, and updates if you have provided consent.
Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activities.
Website Improvement: To analyze customer behavior and improve products, services, and user experience.

Legal Basis for Processing

We process personal data under one or more of the following legal bases:

Contract: To fulfill orders and provide requested services.
Consent: For marketing communications and optional website features.
Legal Obligation: To comply with tax, accounting, and consumer protection laws.
Legitimate Interest: To improve our services, protect our business, and prevent fraud.

Sharing of Data

We do not sell your personal data. However, we may share information with trusted third parties when necessary to provide our services.

These may include:

Delivery and logistics partners.
Payment processors, banks, and secure payment gateways.
Website hosting and IT service providers.
Accountants, auditors, legal advisors, and professional consultants.

All service providers are required to handle personal data securely and comply with applicable data protection laws, including GDPR.

International Data Transfers

Your data may be stored on servers located in Italy or other European Union countries.
If personal data is transferred outside the European Economic Area (EEA), appropriate safeguards such as Standard Contractual Clauses (SCCs) or other approved legal mechanisms will be implemented.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy.

Customer Accounts: While the account remains active.
Order Records: Minimum of 6 years for accounting, tax, and legal compliance.
Marketing Information: Until consent is withdrawn.
Business and Wholesale Records: As required under Italian and EU regulations.

Once retention periods expire, personal data is securely deleted or anonymized.

Your GDPR Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

Right of Access: Request a copy of your personal data.
Right to Rectification: Correct inaccurate or incomplete information.
Right to Erasure: Request deletion of your personal data where legally permitted.
Right to Restrict Processing: Request limited use of your data.
Right to Data Portability: Receive your data in a structured, machine-readable format.
Right to Object: Object to certain types of processing, including direct marketing.
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organizational measures to protect personal information, including:

SSL/TLS encrypted payment processing.
Secure servers and firewall protection.
Continuous monitoring for unauthorized access and security threats.
Restricted access to personal data on a need-to-know basis.

While we strive to protect your information, no system can guarantee complete security. Users are encouraged to maintain strong passwords and protect account credentials.

Children's Privacy

Our website is intended for a general audience. We do not knowingly collect personal information from children under the age of 16 without parental consent, as required by GDPR.

If you believe a child has provided personal information without proper consent, please contact us so we can remove the data promptly.

Bulk and Business Orders Data

For wholesale and business customers, we may collect additional information, including:

Company name.
VAT identification number.
Business registration details.
Purchase and transaction history.
Invoicing and accounting information.

This information is retained securely and processed only for legitimate business and legal purposes.

Cookies Policy

We use cookies to:

Maintain shopping cart functionality.
Remember language and currency preferences.
Improve website performance and user experience.
Measure marketing effectiveness and website analytics.

You can disable cookies through your browser settings; however, certain website functions may not operate correctly.

Links to Other Websites

Our website may contain links to third-party websites, including courier tracking pages and external service providers.

Kashyon is not responsible for the privacy practices or content of third-party websites. We encourage users to review the privacy policies of any external sites they visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices.

Any updates will be published on this page along with the revised "Last Updated" date. Significant changes may also be communicated through email or website notifications where appropriate.

Contact Us

If you have any questions regarding this Privacy Policy or your personal data rights, please contact:

Kashyon – Privacy Department
📍 Via Metauro 3, Prato, Italy
📧 support@kashyon.com
📞 0039 344 4173502

You also have the right to lodge a complaint with your local Data Protection Authority (DPA) within the European Union.

Final Notes

By continuing to use the Kashyon website, you acknowledge that you have read, understood, and agreed to this Privacy Policy. This policy forms part of our commitment to transparency, security, and compliance with applicable data protection laws.

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